Refund policy

Refund Policy

Last updated: July 2026

Every YellowCouch Co. portrait is made just for you, which is why our process is built to catch problems before you ever need a refund — not after. Here's exactly how it works, and what your options are at every stage.

Our Approval Process (Read This First)

Before anything is printed or finalized, you'll receive a digital preview of your portrait within 24–48 hours of uploading your photos. From there:

  • You can request unlimited revisions, completely free, until you're genuinely happy with the result.
  • Nothing goes to print or production until you approve the final preview.

Because of this, the vast majority of concerns are resolved during the revision stage — long before a refund would ever be necessary.

30-Day Money-Back Guarantee

If you've been through the revision process and are still not satisfied with your finished portrait, we offer a 30-day money-back guarantee starting from the date your order is delivered (or, for digital files, the date of final delivery).

To request a refund under this guarantee, email support@yellowcouch.com with your order number and a brief note about what didn't meet your expectations. We review every request personally.

Cancellations

Because production begins only after you approve your final preview, you may cancel and receive a full refund any time before approving your preview. Once you've approved a preview and production has started, cancellations are handled on a case-by-case basis — reach out and we'll do our best to help.

Damaged or Incorrect Items

If your physical order (canvas or socks) arrives damaged, defective, or different from what you approved, contact us within 14 days of delivery at support@yellowcouch.com with a photo of the issue. We'll send a replacement or issue a refund — your choice.

Non-Refundable Situations

We're unable to offer refunds in the following cases:

  • Change of mind after a preview has been approved and production has been completed and shipped, outside of our 30-day guarantee window
  • Orders where inaccurate or low-quality photos were provided and the customer chose to proceed despite our photo-quality guidance
  • Digital files that have already been downloaded, except where covered by our 30-day guarantee

How Refunds Are Issued

Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card provider.

Questions?

We'd genuinely rather fix it than refund it — so if anything about your order isn't right, reach out first at support@yellowcouch.com and let's sort it out together.