Shipping policy
Shipping Policy
Last updated: July 2026
At YellowCouch Co., every order is hand-illustrated and made to order — which means our shipping process looks a little different from a typical off-the-shelf purchase. Here's exactly what to expect.
Where We Ship
We currently ship physical products (Gallery Wrapped Canvas and Premium All-Over Print Socks) within the United States only. This lets us keep our shipping windows fast and reliable, and avoids unexpected customs fees or import duties for our customers.
Digital files (Ultra-HD PNG downloads) are available worldwide, with no shipping required — delivered straight to your inbox once your portrait is approved.
Our Process & Timeline
- Upload your photo(s) — as soon as you place your order.
- Digital preview — delivered within 24–48 hours of your upload.
- Unlimited revisions — we'll refine your preview until you approve it, at no extra cost and with no limit on how many rounds it takes.
- Production & shipping — once you approve your final preview, physical items ship within 3–5 business days.
Because production only begins after your approval, your total timeline depends on how quickly you respond to your preview — the faster you approve, the faster it ships.
Shipping Rates
Shipping costs are calculated at checkout based on your order size and delivery speed. We offer standard shipping on all physical orders within the continental United States.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package the whole way to your door.
Lost, Damaged, or Delayed Packages
If your order arrives damaged, or hasn't arrived within the expected window, reach out to us at support@yellowcouch.com and we'll make it right — whether that's a reprint or a resolution under our 30-Day Money-Back Guarantee.
Questions?
We're a small team and we read every message. Contact us anytime at support@yellowcouch.com.